Thank you so much for choosing to visit our store! We take pride in providing the best customer service we can at all times. Being a small business, this is the absolute best way to get in touch with us if you have any questions, feedback, or concerns, we generally respond within 1-2 business days. If you are reaching out because you have a damaged product or incorrect product, please make sure to include a picture in your email to expedite the process. If for whatever reason, you do not receive an email back from us within 2 business days, please reach out to us via one of our social media platforms. We are on Facebook, Instagram, and Pinterest. Thanks again for choosing Virgo & Gem!