Returns & Refunds

30-Day Returns

We want you to feel confident when shopping with Virgo & Gem. If you're not completely satisfied with your purchase, you may request a return within 30 days of delivery.

To start a return, please contact us at support@virgoandgemnails.com within 30 days of receiving your order. Please do not send your return until you have contacted us and received return instructions.

Once your return has been approved, you are responsible for shipping the product(s) back to us and providing us with the return tracking number.

The return package must be accepted and scanned by the shipping carrier (USPS, UPS, FedEx, or another carrier) within 30 days of the original delivery date. The carrier scan will be used to verify that the return was shipped within the required return period.

Return Conditions

We understand that you may need to open or gently use a product to determine whether it is right for you. We accept returns of new or gently used products within our 30-day return period.

Because our products are cosmetics, any returned product that has been opened or used will be safely discarded and will not be returned to inventory or made available for sale again.

Products that have been significantly used, contaminated, damaged, or altered may not be eligible for a refund.

All products being returned must be sent back to Virgo & Gem. We do not issue refunds for products that are not returned.

Customers are responsible for packaging returned products securely and appropriately to prevent damage during return shipping. Please use adequate protective packaging to prevent products from breaking, leaking, or otherwise being damaged during transit.

Products that are damaged during return shipping due to inadequate packaging may not be eligible for a refund.

Virgo & Gem is not responsible for returned packages that are lost or damaged in transit.

Items Not Eligible for Return

The following items are FINAL SALE and are not eligible for return or refund:

Products specifically marked FINAL SALE
Mystery/Grab Bags, including mystery or surprise products and bundles
Products that have been significantly used, contaminated, damaged, or altered
Any product specifically identified as non-returnable at the time of purchase

New or gently used products may be returned within the 30-day return period, subject to the terms of this policy.

Return Shipping

Customers are responsible for the cost of return shipping.

Returns must be shipped using a carrier that provides tracking. You must provide Virgo & Gem with the tracking number after your return has been shipped.

Original shipping charges are non-refundable.

If your original order qualified for free shipping, the actual shipping cost paid by Virgo & Gem may be deducted from your refund.

Return Inspection & Refunds

Refunds are issued only after the returned products have been received and inspected.

We do not issue refunds based solely on a return request, proof that a return label was created, or proof that a return was dropped off.

Once your return is received and inspected, we will notify you whether your return has been approved.

If approved, your refund will be issued to your original payment method within 7–14 business days. Your bank or payment provider may require additional time for the refund to appear.

Refunds will be issued only for products that are actually returned to Virgo & Gem and meet the requirements of this policy.

Defective, Incorrect, or Damaged Products

If you received the wrong product or believe your product is defective or was damaged during shipping, please contact us at support@virgoandgemnails.com within 7 days of delivery.

Please include your order number and photos of the product and packaging so that we can review the issue and determine the appropriate resolution.

Defective, incorrect, or damaged products are handled separately from standard returns and may qualify for a replacement or other resolution.

Lost, Stolen, or Damaged in Transit

Packages shipped by Virgo & Gem include shipping insurance coverage of up to $100.

If your package is lost, stolen, or damaged in transit, please contact us as soon as possible so we can assist with the insurance claim.

Virgo & Gem does not provide refunds for packages that are lost, stolen, or damaged in transit. If the claim is approved, we will provide a replacement of the same product(s), subject to availability and the terms and limits of the applicable shipping insurance coverage.

Once a package has been confirmed as delivered to the shipping address provided at checkout, Virgo & Gem is not responsible for packages that are subsequently lost or stolen.

Return Abuse

Our 30-day return policy is intended to give customers confidence when shopping with Virgo & Gem. We reserve the right to limit or refuse future returns when we identify a pattern of excessive returns, repeated use and return of products, suspected fraud, or other activity that appears inconsistent with the intended purpose of this policy.